The Back Story

In May 2017, I attended the STC Summit. I expected the keynote speaker to focus business relationships. Seth Mattison’s content surprised me. Yes, he covered business relationships. Yet I heard tips about personal relationships. Seth targeted the key to building relationships: Clear, honest communication. With a prerequisite: Activate a mindset, actually three mindsets.

Vintage Telephones

Vintage Telephone, Pixabay: Alles

The Mindsets

Be Intentional

  • I want this relationship.
  • I want to communicate clearly.
  • I want to support this person.

Be Interested

  • Ask open-ended questions so you can learn about the person.
    • Seth’s example: What do you like to do when you’re not working?
  • Listen to the answers.
  • Repeat ask/listen; dialog grows.

    Man Standing on Stones

    Pixabay: jingoba

Be Present

  • “Be where your feet are.” (Seth Mattison)
  • Get away from devices and other distractions.
  • Focus on this conversation.

How do we snap into these mindsets?

  • Deep breath in
  • Slowly exhale
  • Focus

Before each conversation, I try and ask myself:

  • How can I be intentional, show interest, and be present?
  • How can I help shine this person’s light?*

*“Everyone shines given the right lighting. You want to be the guide for the right lighting.” (Susan Cain, Quiet Revolution.)

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