The Back Story
In May 2017, I attended the STC Summit. I expected the keynote speaker to focus business relationships. Seth Mattison’s content surprised me. Yes, he covered business relationships. Yet I heard tips about personal relationships. Seth targeted the key to building relationships: Clear, honest communication. With a prerequisite: Activate a mindset, actually three mindsets.
The Mindsets
Be Intentional
- I want this relationship.
- I want to communicate clearly.
- I want to support this person.
Be Interested
- Ask open-ended questions so you can learn about the person.
- Seth’s example: What do you like to do when you’re not working?
- Listen to the answers.
- Repeat ask/listen; dialog grows.
Be Present
- “Be where your feet are.” (Seth Mattison)
- Get away from devices and other distractions.
- Focus on this conversation.
How do we snap into these mindsets?
- Deep breath in
- Slowly exhale
- Focus
Before each conversation, I try and ask myself:
- How can I be intentional, show interest, and be present?
- How can I help shine this person’s light?*
*“Everyone shines given the right lighting. You want to be the guide for the right lighting.” (Susan Cain, Quiet Revolution.)
May 25, 2017 at 6:02 AM
Great information. Thanks!
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